Terms & Privacy

Ordering terms

Version studio-2026-09-23b · Effective 2026-09-23.

Ordering from Charles Francis Studio

Charles Francis Studio, LLC (the Studio) provides printing, finishing, editing, restoration, scanning, art reproduction, photography and mentoring from 6030 W Clearwater Ave, Kennewick, WA 99336. Contact (509) 582-8861 or info@charlesfrancis.studio.

These terms apply to Studio orders and appointments made online, by email or in person when provided to you and accepted as part of the transaction. An inquiry or request for a quote does not authorize paid work or reserve an appointment. A booking is confirmed when we accept it and receive the required booking fee.

Project agreements, approvals and revisions

A project agreement is a written quote, order confirmation or other written description accepted by you and the Studio, including by email. It identifies the work, price, payment schedule, deliverables and any special requirements. These terms form part of that agreement. A project agreement takes precedence only for a provision it expressly changes with both parties' approval; the remaining terms continue to apply. Neither document overrides rights that cannot lawfully be limited.

Only the services and deliverables expressly included in your order or accepted quote are included in the price. Unless the quote states otherwise, custom editing and restoration include one consolidated round of reasonable revisions within the original brief after the first proof. A revision round means one combined set of instructions. New creative directions, additional images, changes to an approved proof and further revision rounds are additional work. We will obtain your approval of additional charges and revised timing before proceeding. Correcting our failure to meet the agreed scope does not use up your included revision round or incur an additional fee. Fixed-price basic enhancement and scanning include the work described in their service listings rather than an open-ended creative revision service.

Check proofs, spelling, crop, dimensions and other details carefully. Approval authorizes production of the approved version. We may charge for changes you request afterward, subject to your approval before incurring additional charges. Your approval does not excuse our failure to produce the agreed result or remove remedies for defects that a reasonable proof review would not reveal. We may pause work pending clear instructions, required materials, approval or a payment that is due. Silence is not approval of a proof or an additional charge.

Accounts and payment

Account holders must be at least 18 and provide accurate contact and order information. Keep your password secure and tell us promptly about suspected unauthorized use. Your account records the versions of these terms and the privacy notice that you accepted; review them under Account legal documents.

Prices are in US dollars. Online print, editing and scanning orders are paid in full at checkout. Applicable tax, shipping and handling are shown before payment. Stripe processes payments; we do not store your complete payment-card number. For separately quoted work, your quote states the deposit, balance and payment schedule. Additional work or charges require your approval.

If an obvious pricing error affects an order, we will contact you with the corrected price and let you confirm it or cancel for a full refund. We may decline work that we cannot perform, that infringes others' rights, or that presents a safety or security concern. If we decline prepaid work, we will refund the unperformed work.

Your images and originals

You retain the rights you hold in the files and artwork you supply. You must have the permission needed for the work you request, including permission to submit images of other people. You give us permission to use your material to assess the request, perform approved work and deliver it. We ask for written permission before using customer images in public promotion.

Keep your own copies of all files sent and received. We may retain backup copies indefinitely as a courtesy to assist with a later recovery request, but we do not promise that a particular file is backed up, complete, readable or available for any minimum period. This is not a purchased archival or guaranteed recovery service. The privacy notice below explains backup use and deletion requests.

Physical originals, handling and collection

Before leaving or sending original artwork, photographs, albums, negatives or other materials, tell us about fragility, deterioration, special handling requirements and unusual financial or sentimental value. We will record an intake description, known condition and agreed return method. Identify any limits on handling before work starts. We may decline material or pause work if its condition requires specialist treatment or the proposed process presents an unreasonable risk. Scanning and digital restoration do not authorize physical conservation, repair or destructive testing of an original without separate approval.

We will exercise reasonable care while originals are in our custody. We do not guarantee against deterioration inherent in an item's age, condition or materials, and are not responsible for a pre-existing defect or inherent deterioration that reasonable care would not have prevented. Disclosing a value does not by itself establish an agreed valuation or insurance coverage. If special insurance or handling is needed, it must be arranged and accepted in writing before we take custody. Online preservation scanning requires studio drop-off and collection; obtain our agreement before mailing originals and follow the agreed packing and delivery instructions.

If an original is lost or damaged through our failure to exercise reasonable care, we will work with you to resolve the loss under applicable law. To the extent permitted by law, compensation for damage to an original is limited to reasonable restoration cost or its substantiated fair market value immediately before the damage, whichever is less; compensation for a lost original is limited to that substantiated value. We will not arrange physical restoration without your approval. This valuation provision is subject to the protections in Responsibility and legal rights below and is not a release of our duty of reasonable care. An alternative valuation or allocation of risk must be specifically agreed in writing before intake.

Collect originals and completed physical work within 30 days after we notify you they are ready, unless another arrangement is agreed. If you need longer, contact us. Storage charges apply only if their amount and start date were disclosed and agreed in advance. We will make reasonable efforts to contact you about uncollected property. Passage of time alone does not transfer ownership to us or authorize disposal; any lien, sale or disposal will occur only through a legally available process and required notices.

Printing, editing and restoration

Review size, surface, quantity, finishing and crop before ordering. Image detail, resolution, paper and lighting affect the result. Screens and prints reproduce color differently; ask about a physical proof when a precise match matters. We review files before printing and contact you if we identify a concern. File review does not include unquoted restoration or creative editing.

Basic enhancement covers the work described in the service listing. Object removal, damage repair and other advanced editing require a personal quote. Preservation scanning digitizes the original as it is; correction and restoration are separate services. Restoration is performed on a digital copy and may reconstruct missing detail within the agreed scope.

Canvas with extended borders is supplied unstretched, with 2.5 inches added on each side. The selected border treatment and finishing appear in your order. Canvas wrapping, framing and other quoted finishing must be agreed before work begins.

Production-error guarantee

If we make a production error, we will, at our choice, provide a free reprint or refund for the affected work. We pay replacement shipping. A refund includes the original shipping charge for the affected shipment. If we request a return, you pay return shipping unless applicable law requires us to pay it. Contact us within 7 days of receiving or collecting the order so we can assess the problem. This guarantee covers studio production errors only. It does not cover customer file errors, ordinary screen-to-print color differences, a change of mind or damage after delivery. It does not limit rights provided by law.

If an order arrives damaged, keep its packaging and contact us promptly with photographs where possible. Contact us before returning anything so we can give instructions. If we request a return, keep the item in the condition it arrived. We remain responsible for resolving damage in transit on shipments we arrange; we do not require you to resolve our carrier claim yourself.

Changes, cancellations and timing

Contact us promptly to change or cancel an order. Print orders can be canceled for a full refund before printing starts. If a project includes separately authorized editing or other services already performed, cancellation of the print portion does not cancel the agreed charges for those completed services. For custom services canceled after work begins, you pay only for authorized work actually performed at the agreed rates and specifically approved, nonrecoverable outside costs, up to the accepted project price unless you approved additional work. We will provide an itemized explanation and refund any unused prepaid balance. Appointment cancellations follow the booking provisions below. Made-to-order work is not returnable solely for a change of mind after it has been produced. These provisions do not reduce mandatory cancellation rights or remedies for defective, incorrect or undelivered work.

Production and carrier transit times are separate. Editing and restoration estimates depend on the condition and complexity of the material, the agreed scope and timely customer responses. Tell us before ordering about an event or deadline. A guaranteed completion or delivery date requires our express written agreement. We will use reasonable efforts to meet agreed schedules and tell you when we become aware of a material delay. Additional revisions, late approvals or missing materials may require a revised schedule, which we will communicate for agreement rather than treating your silence as permission for an indefinite delay.

For merchandise subject to the federal Mail, Internet, or Telephone Order Merchandise Rule, we will have a reasonable basis for the stated shipment time or, if none is stated, shipment within 30 days after receiving a properly completed order. If we cannot ship on time, we will notify you no later than the applicable shipment deadline, state a revised shipment date or explain that one cannot yet be estimated, and offer the choice to consent to the delay or cancel for a prompt refund of all amounts paid for the unshipped merchandise, including applicable tax and shipping. We will seek your express agreement to a delay. If you decline, or we do not obtain the required consent within the applicable period, we will cancel and issue the required refund without waiting for another request. Further delays require a further notice and consent. Production estimates, customer revisions and the cancellation provisions above do not waive these rights.

Illness, equipment failure, supply interruption, severe weather or other events outside our reasonable control may interrupt work. We will notify you of a material interruption, take reasonable steps to reduce its effect and discuss a revised schedule or cancellation. Such events do not excuse required refunds, reasonable care of your property or rights that cannot lawfully be limited. If we end a project because we cannot perform it, we refund the unperformed portion and any unusable partial work; separately agreed completed deliverables you can use remain payable. Paid orders and refunds owed remain obligations even if an account is closed.

Photography appointments

A photography booking requires a non-refundable booking fee equal to 50% of the agreed session price. The remaining balance is due when you arrive for the session. If you cancel, the booking fee is forfeited; any amount you paid above that fee will be refunded. We do not charge the remaining balance for a canceled session. Give at least 24 hours' notice to request rescheduling; a new date must be agreed with the studio. When we approve a reschedule, your booking fee transfers to the new appointment. Late requests are considered individually. If repeated rescheduling prevents us from reasonably managing our appointments, we may cancel the booking and refund all payments for it, including the booking fee. If we cannot provide the booked service, we refund all payments for it, including the booking fee.

Photographs created by the studio remain the studio's intellectual property unless your project agreement provides otherwise. Your agreement states the supplied files, prints and permitted uses. We request written permission for public promotional use of client photographs. Session inclusions and additional image or print prices are shown on the pricing page or in your quote.

Classes, workshops and mentoring

All classes, workshops and mentoring sessions require a non-refundable booking fee equal to 50% of the agreed price. The remaining balance is due when you arrive. If you cancel, the booking fee is forfeited; any amount you paid above that fee will be refunded. We do not charge the remaining balance for a canceled session. Give at least 48 hours' notice to request rescheduling; a new date must be agreed with the studio. When we approve a reschedule, your booking fee transfers to the new appointment. Late requests are considered individually. If repeated rescheduling prevents us from reasonably managing our appointments, we may cancel the booking and refund all payments for it, including the booking fee. If we cannot provide the booked service, we refund all payments for it, including the booking fee. Photographs you create remain yours. We request written permission before promotional use. Contacting the studio does not by itself reserve a time.

Delivery and policy versions

We offer studio pickup and the US shipping options available for the order. Finished digital files are delivered through an agreed file-transfer method; the account is not an automatic finished-file download portal. Download links are normally available for one month after completion. Save your files promptly and keep download links private; tell us before work begins if you require a particular access restriction.

For quick answers, visit Support & FAQs. If you need personal help, send one message with your order reference and the relevant details. The same small team cares for your images, produces your work and answers your messages. We reply personally as our studio workload allows, so response times vary.

The terms recorded for your order continue to apply to it. New versions apply to new agreements; we do not silently replace an earlier acceptance. A later change to an existing project requires both parties' agreement.

Responsibility and legal rights

We are responsible for performing the agreed work with reasonable care and skill. The production-error guarantee adds to, and does not replace, applicable legal rights. Its seven-day reporting request is not a waiver of a claim the law permits you to bring later, including a defect not reasonably discoverable within that period. No proof approval, cancellation condition, valuation provision or other term excludes a mandatory warranty or remedy. If a stated remedy cannot lawfully apply or fails its essential purpose, remedies available under applicable law remain available.

For business or commercial orders, to the extent permitted by law, neither party is responsible to the other for indirect or consequential commercial losses, such as lost profits, lost business opportunities or business interruption. This provision does not limit payment obligations, promised refunds or liability for damage to originals as addressed above. We do not apply this commercial-loss exclusion to personal, family or household orders.

Nothing in these terms limits liability for fraud, willful misconduct, gross negligence, personal injury or death, violations of rights under the Washington Consumer Protection Act, or any other liability or remedy that cannot lawfully be excluded or limited. We do not promise a particular sales, exhibition, competition or business result from printing, photography or mentoring.

Washington law and resolving concerns

Washington law governs these terms, without depriving you of mandatory protections that apply where you live. Please contact us with the order reference and a description of a concern so we have a reasonable opportunity to resolve it. Contacting us first is a request, not a condition that prevents you from seeking urgent relief, preserving a legal deadline, exercising payment-dispute rights or contacting a regulator.

Unless mandatory law provides otherwise, court proceedings concerning these terms may be brought in a court with jurisdiction in Benton County, Washington. This does not require arbitration or waive an available small-claims remedy or a consumer's right to another legally required forum. If a provision is unenforceable, it will be limited only as permitted by law, and the remaining provisions will continue to apply. A decision not to enforce a provision on one occasion does not waive it for another occasion.